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Why is WeChat crashing? What's going on?

2025-11-28 03:59:26 science and technology

Why is WeChat crashing? What's going on?

Recently, many users have reported that WeChat crashes frequently, which seriously affects the user experience. This article will combine the hot topics and user feedback from the entire network in the past 10 days, analyze the reasons and solutions for WeChat crashes, and provide structured data for reference.

1. The main reasons for the recent crash of WeChat

Why is WeChat crashing? What's going on?

Reason typeSpecific performanceProportion
System compatibility issuesiOS 17/Android 14 new system adaptation issues32%
App version is too oldNot updated to version 8.0.40 or above25%
Not enough storage spaceFrequently occurs when the remaining storage of the mobile phone is less than 1GB18%
Third-party plug-in conflictsTheme beautification/plug-in tools cause crashes15%
other reasonsAccount anomalies/network fluctuations, etc.10%

2. Proven solutions

1.Forced update of WeChat version: Enter the app store to download the latest version (currently the latest version is 8.0.41 for iOS and 8.0.40 for Android)

2.Clear cache data:Operating steps:

iOS usersSettings→General→iPhone Storage→WeChat→"Uninstall App" (Keep Data)
Android usersSettings→Application Management→WeChat→Storage→Clear Cache

3.Turn off background refresh: iOS users need to turn off the WeChat option in Settings-General-Background App Refresh

4.Check phone storage: It is recommended to keep at least 5GB of free space, and you can delete temporary files in WeChat "Settings-General-Storage Space"

3. Q&A on high-frequency user issues

questionsolution
Crash when opening MomentsTry closing the Moments entry in "Discover Page Management" and reopen it after 24 hours.
Crash during video callCheck the camera permission settings, restart the phone and try again
Crash after chat history is lostUninstall and reinstall after backing up the computer version of WeChat

4. Official latest news

Tencent’s customer service public account issued two announcements in a row within three days:

March 15Confirmed that some Android models have compatibility issues and promised to release hot updates within 72 hours
March 18Launched "Crash Diagnosis Tool" (path: WeChat-Me-Settings-Help and Feedback-Wrench icon in the upper right corner)

5. Suggestions on preventive measures

1. Clean WeChat cache regularly (recommended once a week)

2. Close unnecessary plug-ins (such as dynamic wallpapers, floating windows, etc.)

3. Regularly back up important chat records to your computer

4. Avoid opening multiple large files (such as videos over 100MB) at the same time

If none of the above methods work, it is recommended to contact WeChat official customer service (95017) or go toWeChat Help CenterSubmit detailed logs.

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